Services Emergency call-outs
Maintenance / servicing contracts
 
 

The client, a large UK retailer, has a requirement to service all their sewage and drainage pump stations at main stores around the country. Over 400 stores located across the UK were to be covered with a service agreement covering the following details:

  • A cost-effective preventative maintenance programme shall be implemented.
  • Emergency callouts shall be subject to a maximum response of four hours to fix.
  • At least 90% of emergency callouts need to be serviced inside the maximum response time as a KPI.
  • The supplier must have 24/7 coverage and have their own call centre.

Pims (Services) Ltd successfully secured this account using a ServiceCare contract as follows:

  • Each pump station shall be subject to annual preventative maintenance visits.
  • Any store can report emergency callouts direct into Pims’ own 24/7 customer support centre.
  • Pims’ fully trained, UK-wide service teams deliver within agreed performance levels.
  • One single, specialist service provider with single point of contact for the client.
  • Uniform response rates under service level agreement (SLA).


The client, a large UK retailer, has a requirement to service all their sewage and drainage pump stations at main stores around the country. Over 400 stores located across the UK were to be covered with a service agreement covering the following details:

  • A cost-effective preventative maintenance programme shall be implemented.
  • Emergency callouts shall be subject to a maximum response of four hours to fix.
  • At least 90% of emergency callouts need to be serviced inside the maximum response time as a KPI.
  • The supplier must have 24/7 coverage and have their own call centre.

Pims (Services) Ltd successfully secured this account using a ServiceCare contract as follows:

  • Each pump station shall be subject to annual preventative maintenance visits.
  • Any store can report emergency callouts direct into Pims’ own 24/7 customer support centre.
  • Pims’ fully trained, UK-wide service teams deliver within agreed performance levels.
  • One single, specialist service provider with single point of contact for the client.
  • Uniform response rates under service level agreement (SLA).


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