Trojan provides local service and global support for UV disinfection systems for municipal waste water and potable water supplies. For municipal product support, please contact your local service representative or contact Trojan's regional offices.
Certified service and support
Trojan maintains a staff of highly trained service technicians to provide installation support, start-up assistance, operator training, and routine and emergency service.
Trojan’s service team includes technicians who are deployed from Trojan’s head office in London, Ontario, and several Trojan-employed technicians based throughout the United States.
The bulk of Trojan’s resources for local service and support are provided through our international network of manufacturer’s representatives and service contractors.
To be eligible to offer Trojan Certified Service, all Trojan service representatives must undergo a comprehensive certification process that involves classroom training at Trojan’s head office and extensive field training, led by Trojan’s experienced technicians.
Telephone support and remote troubleshooting
Trojan provides over-the-phone assistance from our Technical Assistance Center (TAC) in London, Ontario.
After hours emergency support is available 24 hours per day, seven days a week through a toll-free number.
All Service Technicians within the Call Centre have field experience and are thoroughly trained to provide installation support, start-up assistance, and equipment troubleshooting.
TAC is also equipped with sophisticated capabilities to connect with the PLC of our installations in order to monitor, upload programs, and troubleshoot systems remotely.
This access allows faster response in diagnosing system irregularities, and can expedite service times. It’s quick, convenient and, in many instances, can save the expense of a service call.
Outside North America: +1 519 457 2318
[email protected]
